Refund policy

Minty Flush™ Returns & Refund Policy

Last updated: 11 August 2026

At Minty Flush™, we want you to be completely satisfied with your purchase. We carefully inspect and package our products before dispatch.

Because our products are primarily toilet and bathroom hygiene accessories, we take health, hygiene and product safety seriously.

This Returns & Refund Policy explains when returns, exchanges and refunds may be accepted.

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

1. Change-of-Mind Returns

We understand that sometimes you may change your mind about a purchase.

Where permitted by applicable law, Minty Flush™ may accept a change-of-mind return provided that:

The product has not been used.
The product has not been installed, assembled or permanently attached.
The product is in its original condition.
The product is returned with all original components, accessories and packaging.
The product is suitable for resale.
The product has not been damaged, altered or contaminated.

Hygiene Products

Because toilet brushes and related bathroom hygiene products are intended for use in or around toilets, we cannot accept ordinary voluntary change-of-mind returns of products that have been used, opened or contaminated, except where a return is required by applicable law.

This restriction does not affect your statutory rights in relation to defective, unsafe, incorrectly supplied or otherwise legally returnable goods.

2. Online Cooling-Off Rights

For qualifying electronic transactions, South African law may give consumers a right to cancel the transaction within 7 days after receiving the goods, without providing a reason.

Where this statutory right applies, Minty Flush™ will honour it in accordance with applicable law.

The customer may be responsible for the direct cost of returning the goods, where permitted by law.

Certain goods and transactions are excluded from the statutory cooling-off right under ECTA, including goods which, by their nature, cannot be returned. Whether an exclusion applies will depend on the particular product and circumstances.

3. Defective or Faulty Products

Your statutory consumer rights remain fully protected.

Under section 56 of the Consumer Protection Act, goods generally carry an implied warranty of quality for six months from delivery.

If your product is defective, unsafe, or fails to meet the applicable requirements of the CPA, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, you may be entitled to a:

repair, replacement or refund.

Where the statutory warranty applies, Minty Flush™ will deal with the matter in accordance with the consumer's rights under applicable law.

4. What Is NOT Considered a Product Defect?

A product will generally not be considered defective where the problem has resulted from:

Normal wear and tear.
Misuse or abuse.
Incorrect installation.
Incorrect use of the product.
Failure to follow the supplied instructions.
Accidental damage.
Negligence.
Modifications or alterations made by the customer.
Damage caused by excessive force.
Damage caused during installation by the customer.
Damage caused by unsuitable cleaning chemicals or substances.
Damage caused by improper storage.
Damage caused after delivery by the customer or another person.
Cosmetic changes that do not affect the functionality of the product.

This does not remove or limit any rights the consumer may have where applicable law provides otherwise.

5. Incorrect Product Received

If you receive a product that is different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
Your name.
A photograph of the product received.
A photograph of the packaging/shipping label.
A brief description of the problem.

We will investigate the matter and, where appropriate, arrange the correct product or another remedy required by applicable law.

6. Product Damaged During Delivery

Please inspect your parcel when it arrives.

If your product appears to have been damaged during transportation, please contact us as soon as reasonably possible and provide photographs of:

The product.
The internal packaging.
The external packaging.
The shipping label.

Important: Please do not throw away the packaging until we have completed our investigation, as the courier may require evidence of the condition in which the parcel arrived.

Where the damage is attributable to delivery and a remedy is required by law, Minty Flush™ will provide the applicable remedy.

7. Returns Must Be Authorised

Please do not send a product back to us without first contacting Minty Flush™.

Unauthorised returns may cause delays in processing your request.

To request a return, contact:

Minty Flush™ Customer Support

📧 Email: sonjadu48@gmail.com

Please include:

Subject: Return Request – Order #[ORDER NUMBER]

And provide:

Full name
Order number
Date of purchase
Product purchased
Reason for return
Photographs/videos where applicable

We will provide further return instructions where your request qualifies for a return.

8. Return Shipping

Change-of-Mind Returns

Where a return is purely voluntary and not required by law, the customer will generally be responsible for the direct cost of returning the product to Minty Flush™.

Defective / Incorrect Products

Where the law requires Minty Flush™ to bear the cost of returning defective, unsafe or incorrectly supplied goods, we will do so in accordance with applicable law.

We will not require customers to pay return costs where doing so would unlawfully limit their statutory consumer rights.

9. Condition of Returned Products

Returned products may be inspected upon receipt.

Where a voluntary return is permitted, the product must be returned:

Complete.
Undamaged.
Clean.
Unused.
With all accessories.
With all relevant components.
In its original packaging where reasonably possible.

For hygiene reasons, used toilet brushes and products that have been contaminated or used in a toilet may not qualify for a voluntary change-of-mind return, subject always to the consumer's statutory rights.

10. Refunds

Once a qualifying return has been received and assessed, Minty Flush™ will process the applicable refund in accordance with the relevant legal requirements.

Refunds will normally be made using the same payment method used for the original purchase, where reasonably possible.

Depending on the payment provider and banking institution, it may take additional time for the refunded amount to appear in the customer's account.

Minty Flush™ cannot control processing times imposed by banks, card providers or payment processors.

11. Shipping Fees

Where a customer simply changes their mind and the return is not required by law, original shipping/delivery charges may not be refundable, to the extent permitted by applicable law.

Where the product was defective, incorrectly supplied or another circumstance requires Minty Flush™ to refund applicable delivery charges under South African law, those charges will be dealt with accordingly.

12. Exchanges

Where a customer requests an exchange for a different product because of personal preference or change of mind, an exchange will only be offered where:

The product qualifies for a voluntary return;
The requested replacement is available; and
Any applicable price difference and return/delivery costs are paid as required.

Nothing in this section limits a consumer's statutory right to a repair, replacement or refund where such right applies.

13. Sale Items and Promotional Products

Products purchased during promotions, discounts or special offers remain subject to applicable consumer rights.

A promotional price does not remove or reduce statutory consumer protections.

However, voluntary change-of-mind returns may be subject to the same conditions applicable to other products, unless otherwise stated at the time of purchase.

14. Gifts

If a product was purchased as a gift, any refund will generally be issued to the original purchaser/payment method, subject to applicable law.

15. Fraudulent or Abusive Return Requests

Minty Flush™ reserves the right to investigate return requests where there is a reasonable concern regarding:

Fraud.
False claims.
Deliberate damage.
Repeated abusive returns.
Product substitution.
Misuse of the return process.

We may request reasonable evidence to establish the circumstances surrounding a return.

However, Minty Flush™ will not use this provision to unlawfully deny a consumer a remedy that is required under South African law.

16. Refunds Are Not Automatically Guaranteed

Submitting a return request does not automatically mean that a refund will be issued.

Each return will be assessed according to:

The reason for the return;
The condition of the product;
The applicable return period;
The type of transaction;
The circumstances surrounding the purchase; and
The consumer's rights under applicable South African law.

17. Consumer Rights Come First

Nothing in this policy is intended to:

Exclude any statutory consumer right;
Restrict a consumer's rights under the CPA;
Restrict a consumer's rights under ECTA;
Exclude liability where South African law prohibits such exclusion; or
Prevent a consumer from exercising a lawful remedy.

Where this policy conflicts with a mandatory provision of South African law, the applicable law will prevail.

The CPA specifically preserves certain consumer rights relating to returns and defective goods, including the six-month implied warranty provisions.

18. Contact Us

If you have a question regarding a return, replacement or refund, please contact us:

Minty Flush™

Toilet & Bathroom Essentials Store