Shipping policy

🚚 Minty Flush™ Shipping Policy

Last updated: 11 August 2026

At Minty Flush™, we are committed to getting your bathroom essentials to you as safely and efficiently as possible.

Please read the following shipping information before placing your order.

📦 Delivery Time

Minty Flush™ orders are generally delivered within:

10–15 working days

This is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may vary depending on the destination, courier network, public holidays, weekends, weather conditions, operational delays and other circumstances outside our reasonable control.

The estimated delivery period begins once your order has been processed and dispatched, unless otherwise stated on the product or checkout page.

🚚 Our Courier Partners

Minty Flush™ may use reputable third-party courier companies, including:

Aramex Door-to-Door
The Courier Guy

We may select the courier used for your order based on the delivery address, availability, serviceability and operational requirements.

The courier assigned to your order may therefore differ from the courier you expected or previously used.

📍 Door-to-Door Delivery

Our standard delivery service is intended to provide door-to-door delivery to the address supplied during checkout.

Please ensure that your:

Full name
Delivery address
Suburb
Postal code
Contact number
Email address

are entered correctly when placing your order.

Minty Flush™ cannot be responsible for delays or additional costs caused by an incorrect, incomplete or inaccessible delivery address supplied by the customer.

Where possible, we may contact you to obtain corrected delivery information.

📦 Order Processing

Orders are processed after successful payment has been received.

Once your order has been processed and handed to the courier, you may receive tracking information where tracking is available.

Please note that there may be a short processing period between placing your order and the courier receiving the parcel.

⏰ Courier Delays

Although Minty Flush™ works with established courier companies, we do not control the courier's delivery network, drivers, routes or operational processes.

Consequently, delivery may occasionally take longer than the estimated 10–15 working days.

Examples include:

Courier network congestion
High-volume periods
Public holidays
Severe weather
Road closures
Address verification problems
Incorrect customer information
Failed delivery attempts
Remote-area delivery
Operational or technical problems
Industrial action
Natural disasters
Security incidents
Other circumstances outside Minty Flush™'s reasonable control

Where a delay is caused by a third-party courier or another circumstance outside our reasonable control, Minty Flush™ will not be responsible for losses caused solely by that external delay, to the extent permitted by South African law.

However, this does not exclude or limit any consumer rights that cannot lawfully be excluded.

⚠️ Delays Beyond 15 Working Days

Our normal estimated delivery period is 10–15 working days.

If your order has not arrived after the estimated delivery period, please contact us so that we can investigate the shipment and, where appropriate, contact the relevant courier.

We will make reasonable efforts to assist you in locating delayed shipments.

Where applicable South African consumer law provides you with a cancellation, refund or other remedy because an order has not been delivered within the agreed period, Minty Flush™ will honour those rights.

🔎 Tracking Your Order

Where tracking is available, your tracking details will be provided to you using the contact information supplied at checkout.

Please remember that tracking information is provided by the courier and may not update immediately after dispatch.

A lack of tracking updates for a short period does not necessarily mean that your parcel has been lost.

🏠 Failed Delivery Attempts

The courier may make delivery attempts before returning a parcel to the sender.

A failed delivery may occur because:

Nobody is available to receive the parcel;
The address is incorrect or incomplete;
The courier cannot gain access to the property;
The customer cannot be contacted;
The delivery location is outside the courier's normal service area; or
Another issue prevents successful delivery.

If a parcel is returned to Minty Flush™ because of information or circumstances attributable to the customer, additional delivery charges may apply before the parcel can be sent again, to the extent permitted by law.

🌍 Remote & Outlying Areas

Certain remote, rural or outlying areas may require additional delivery time.

If your address falls outside a courier's standard delivery network, the courier may take longer to complete delivery or may use an alternative delivery arrangement.

We will make reasonable efforts to ensure that your order reaches the address supplied at checkout.

📦 Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you have not received it, please contact Minty Flush™ as soon as possible.

We may need to open an investigation with the relevant courier.

Please provide your:

Order number + full name + delivery address

so that we can investigate the matter.

🛡️ Responsibility for Goods During Delivery

Minty Flush™ will use reasonable measures to ensure that orders are properly packaged and handed to the courier for delivery.

Nothing in this policy is intended to unlawfully transfer statutory responsibility for goods to the customer before the customer has accepted delivery.

Where South African law places responsibility or risk on Minty Flush™, that legal requirement will apply.

🚨 Events Outside Our Reasonable Control

Minty Flush™ will not be responsible for delays caused by events that are genuinely outside our reasonable control, including but not limited to:

Floods
Fires
Severe storms
Natural disasters
Road closures
Civil disturbances
Strikes or industrial action
Major courier disruptions
Government restrictions
Power or telecommunications failures
Security incidents
Unforeseen transportation disruptions

Where such an event affects your order, we will make reasonable efforts to keep you informed and assist with delivery.

💳 Delivery Charges

Any applicable delivery charge will be displayed during the checkout process before payment is completed.

Delivery charges may vary depending on:

Delivery location;
Order size;
Promotional offers; and
Courier availability.

🔄 Order Cancellation Due to Non-Delivery

If Minty Flush™ is unable to fulfil an order within the agreed delivery period, your rights will be governed by applicable South African consumer law.

For qualifying electronic transactions, ECTA section 46 provides that where a supplier fails to execute an order within the agreed period, the consumer may cancel the agreement with seven days' written notice.

Minty Flush™ will comply with applicable statutory cancellation and refund requirements.

🇿🇦 South African Consumer Law

This Shipping Policy is subject to South African law, including applicable provisions of the:

Consumer Protection Act 68 of 2008 (CPA)
and
Electronic Communications and Transactions Act 25 of 2002 (ECTA).

South African law provides consumers with protections concerning delivery and online transactions. For example, the CPA addresses delivery obligations, while ECTA section 46 specifically regulates performance of electronic orders.

Nothing in this Shipping Policy is intended to: